Política de envio

Last updated: August 2, 2026

Where we ship

Puchica currently offers checkout for eligible orders and addresses in Canada and the United States. Availability can vary by product, cart, and destination. An available country or market does not guarantee that every product can be delivered to every address.

Shipping options and estimates

Enter your delivery address at checkout to see the shipping methods, charges collected at checkout, and available delivery estimates for that cart and destination. Delivery estimates are estimates rather than guaranteed arrival dates. Carrier, customs, weather, address, and other delays can affect delivery.

Fulfillment

Orders may be fulfilled by third-party supply partners and may ship from locations outside Canada or the United States. Items in one order may arrive separately. We use the contact information on the order for fulfillment and service updates.

Taxes, duties, and destination charges

Taxes and shipping charges collected by Shopify are shown before payment. The customer is responsible for duties, import charges, brokerage, or other destination-specific charges that are not collected at checkout. These charges may be assessed separately by the carrier or destination authority where permitted by law. Contact hello@puchica.ca before ordering if you need help understanding the checkout presentation.

Tracking

When the selected shipping service provides tracking, tracking information is sent after the supplier or carrier issues it. Tracking can take time to show the first carrier scan.

Address changes and cancellations

Contact hello@puchica.ca as soon as possible if an address is incorrect or you want to request a cancellation. We cannot guarantee a change or cancellation after fulfillment has started.

Delays, missing orders, or damage

If an order is materially late compared with the estimate shown at checkout, tracking has not updated for an unusual period, or the parcel arrives damaged, email hello@puchica.ca with the order number and relevant photos or tracking details. We will review the order, carrier, and supplier information and explain the available resolution.