Política de reembolso
Antes de enviar uma devolução
Entre em contato dentro de 30 dias após a entrega. Não envie nada antes de confirmarmos a elegibilidade, as instruções e o endereço de devolução.
- A responsabilidade pelo frete de devolução depende do motivo e da política completa. Se um item chegar danificado ou incorreto, escreva logo com os dados do pedido.
- Os reembolsos aprovados são enviados ao método de pagamento original após o recebimento e a análise da devolução. O prazo bancário pode variar.
Este resumo não substitui a política completa da Shopify abaixo, que prevalece se houver alguma diferença.
Refund and Return Policy
Last updated: August 2, 2026
Request window
Contact hello@puchica.ca within 30 days after delivery to request an eligible return. Include the order number, the item, the reason for the request, and photos when the item is damaged, defective, or incorrect.
Do not mail an item until Puchica confirms eligibility and sends return instructions. The return destination may differ from the address on the parcel. Items sent without authorization or to an unapproved address may not be received or credited.
Eligibility
For a change-of-mind return, the item must be unused, in the condition received, and include its original packaging and included parts. Proof of purchase is required. Gift cards and items identified as final sale cannot be returned except where required by law.
Change-of-mind return shipping
For an approved change-of-mind return, the customer is responsible for the return-shipping cost and for using the return method provided in the authorization, except where applicable law requires otherwise. Original shipping charges are not refundable unless required by law or Puchica confirms an exception in writing.
Damaged, defective, or incorrect items
Contact us promptly with photos of the product, packaging, and shipping label. If Puchica confirms that the item arrived damaged, defective, or incorrect, Puchica will provide the approved resolution. If Puchica requires an authorized return for a confirmed issue, Puchica will pay or reimburse the approved return-shipping cost. Depending on the circumstances, the resolution may be a replacement, refund, partial refund, or instructions for an authorized return. Do not discard or ship the item until instructed.
Review and approval
Puchica will tell you whether a return is required. If it is, we will provide the approved return method and destination for that case. Some confirmed issues may be resolved without requiring the item to be returned. Do not ship the item to the address on the parcel unless Puchica specifically authorizes that destination.
After an authorized return is received, when a return is required, we inspect it and notify you whether the refund is approved. Puchica may request additional information reasonably needed to verify an order or claim. This policy does not limit rights that cannot be excluded under applicable law.
Refund timing
Approved refunds are issued to the original payment method. After Puchica submits a refund, the bank or payment provider may require additional processing time before the credit appears. Shipping, bank, currency-conversion, or other third-party charges are refunded only where this policy or applicable law requires it.
Cancellations
Contact hello@puchica.ca as soon as possible to request a cancellation. A cancellation cannot be guaranteed after fulfillment has started. If an order has already shipped, the applicable return process will apply.
Contact
For a return, refund, cancellation, or order problem, email hello@puchica.ca with the order number and relevant details.