Frequently Asked Questions
Answers about delivery, returns, products, and accounts.
Orders & Shipping
How long does shipping take?
Processing and delivery timing vary by product. Checkout shows the available shipping option and cost, but an estimated delivery date may not appear. Tracking updates are sent when available.
Do you ship internationally?
Canada and the United States are selectable storefront markets. A market selection does not guarantee every item can be delivered; checkout confirms the selected cart and address before payment.
How do I track my order?
When a tracked service is available, the tracking link is included in your shipping confirmation. Contact us with your order number if you need help.
What are your shipping rates?
Shipping services and cost are shown at checkout for the selected items and destination. A delivery estimate may not be available.
Returns & Refunds
What is your return policy?
Contact us within 30 days of delivery. Eligibility depends on the item, its condition, and the refund policy. Contact us promptly if an item arrives damaged or incorrect.
How do I start a return?
Contact us with your order number and reason for the return. Do not mail anything until we confirm eligibility and provide the return address. Return-shipping responsibility depends on the reason and the refund policy.
When will I get my refund?
Approved refunds are issued to the original payment method after the returned item is received and reviewed. Bank processing time can vary.
Products
Where can I find product details?
Check the product page for available options, dimensions, materials, and what is included. Contact us if a detail is missing.
Where do your products come from?
We work with third-party suppliers, and product origin can vary by item. Contact us if you need a specific origin detail before ordering.
How do I choose the right option?
Check the selected size, color, quantity, and set before adding the item to your cart.
Account
How do I access my account?
Choose Account, enter your email, and follow the sign-in steps. From your account, you can view orders and manage saved details.
I can’t sign in. What should I do?
Request a new sign-in code or link from the Account page, then check your spam folder. Contact us if it still doesn’t arrive.
Still have questions?
Send the product or order details with your question. We aim to reply within two business days.
Contact us