DM on Instagram
Fastest for a quick question. We check DMs throughout the day.
@puchica.canadaWe’re here to help.
Questions about an order, a product, or anything else? Pick the channel that works for you, a real person on the Puchica team will get back to you, usually within one business day.
Message on Facebook
Another easy way to reach us. Same team, same response time.
PuchicaFind us on TikTok
New finds, behind-the-scenes, and the occasional unboxing.
@puchica_canadaWhat to expectReal people, fast replies
- Real person on the team
No bots, no auto-replies. Every message lands with a person.
- Usually within one business day
Often faster. Worst case: one business day, weekdays 9–5 ET.
- Order help every day
Tracking questions, returns, address changes, yes, on weekends too.
Common questionsThe short version
Where is my order?
Your tracking link is in the shipping confirmation email, usually within 1–2 business days of ordering. If tracking shows no movement for 5+ business days, email us and we’ll chase it down.
Can I change or cancel my order?
Within 2 hours of placing it, reply to your confirmation. After that the order may already be processing; eligible returns follow the refund policy.
How do returns work?
Email hello@puchica.ca with your order number to arrange an eligible return. Approved refunds are issued after inspection.
Where do you ship?
Anywhere. We deliver to countries around the world, for a specific country, just email us and we’ll confirm.
Are the products in the photos exactly what I get?
Yes. The product photos on each listing are the actual product we ship, what you see is what you get.
Don’t see your question? Email us, we read everything.
Still have a question?
Drop us a line. We read every message and we’re happy to help.
Email hello@puchica.ca